$3.7 Trillion Lost Globally: The Hidden Price of Poor Customer Service
It’s clear that poor customer service is bad for business, but the financial implications might surprise you.
A 2024 study revealed that globally, businesses lose approximately $3.7 trillion in sales each year due to negative customer experiences. Customer satisfaction has reached its lowest since 2010, highlighting an urgent need for improvement.
How AI Is Transforming Onboarding Compliance - AML, KYC, and KYB
Money laundering accounts for anywhere between 2 and 5% of global GDP, which is between $800 billion and $2 trillion each year.
The figure has risen in recent years, with financial crime surging by more than 50% in 2022. This resulted in fines totaling $5bn due to anti-money laundering (AML) infractions and “know your customer” (KYC) failings.
The Evolution of KYC Solutions: How QGen Online is Setting a New Standard
When businesses search for a KYC/AML platform, they often face a common set of frustrations a number of pain points that are often reflected in online reviews, user feedback, and industry discussions.
The answer is a straight NO. In this blog post we take a brief look at the history of AML. “Behind every great fortune is a
“Behind every great fortune is a crime” (Balzac, 1835)
Money laundering is not a new phenomenon – studies show traces of money laundering practices used on daily basis by merchants in China some 4,000 before Christ. These traders would disguise and mask wealth from their rulers mainly to avoid tax. If and when caught a trader would be made to face banishment and the funds would be taken from them.
Throughout history money laundering was used for hiding money or other assets (property) from the state for reasons such as avoid of confiscation, concealment of funds resulting from crime or taxation. Money laundering has blended in with the history of trading and that of banking, as concealment of funds would have been done in investments in other business operations in remote provinces or outside the Chinese jurisdiction.
Thus the distribution of funds into offshore jurisdictions was born, one may also discuss that due to the funds being placed in an offshore jurisdiction – tax evasion was prevalent.
The main objective therefore was to conceal funds and invest them into other business where such wealth would be transferred into the custody of a third party. In the 20th century the term “money laundering” was linked to the notorious gangster Al Capone, who was allegedly involved in prostitution, illegal gambling and the illegal production of alcohol. Being involved in such illegal activities generated substantial amounts of money -in cash, which were then ‘converted’ from dirty to clean money.
Other evidence that shows money laundering long existed is the fact that researcher Billy Steel refers to the use of ‘Laundromats’ which clearly describes the process of money laundering in comparison to cleaning laundry… “illegal (dirty) money is put through a cycle of transactions (washed), so that it comes out at the other end as legal (clean) money (Steel 1998/2003).”
The underlying main concept and principles of Money laundering through time have not changed, but the tools and mechanisms to drive money laundering have changed drastically.
At QGEN we constantly invest in R&D to ensure we are one-step ahead of the game – we can assist your organisation to prevent it being targeted for financial crime.
This is a list of offences related to Money Laundering and White-collar crime:-
The answer is a straight NO. In this blog post we take a brief look at the history of AML. “Behind every great fortune is aEnsure you take all the AML precautions when conducting your day-to-day business. QGEN advisors can audit your compliance department (QGEN’s Advisory arm) and help verify clients/partners/entities on the other side of transactions/employees through managed KYC/KYB services. Email us on: info@QGENGroup.com
Book a free consultation to find out how the Arringo Group can help improve your customer service and support.