
$3.7 Trillion Lost Globally: The Hidden Price of Poor Customer Service
It’s clear that poor customer service is bad for business, but the financial implications might surprise you.
A 2024 study revealed that globally, businesses lose approximately $3.7 trillion in sales each year due to negative customer experiences. Customer satisfaction has reached its lowest since 2010, highlighting an urgent need for improvement.

How AI Is Transforming Onboarding Compliance - AML, KYC, and KYB
Money laundering accounts for anywhere between 2 and 5% of global GDP, which is between $800 billion and $2 trillion each year.
The figure has risen in recent years, with financial crime surging by more than 50% in 2022. This resulted in fines totaling $5bn due to anti-money laundering (AML) infractions and “know your customer” (KYC) failings.

The Evolution of KYC Solutions: How QGen Online is Setting a New Standard
When businesses search for a KYC/AML platform, they often face a common set of frustrations a number of pain points that are often reflected in online reviews, user feedback, and industry discussions.
September 11, 2025Get startedGet started with ArriTechThe UK Financial Services Authority (FSA) have just published a report criticizing a number of major banks’ shortcomings in dealing with the threat of money laundering.
The UK Financial Services Authority (FSA) have just published a report criticizing a number of major banks’ shortcomings in dealing with the threat of money laundering. Some of the key findings include:
QGen offers a wide range of services to help companies deal with the threat of money laundering and terrorist financing – a danger to all companies whether regulated or not. QGen’s management team has extensive hands on experience, in a variety of industries, implementing and managing effective AML programmes. Some of the services we offer include:
With our proven track record of assisting clients in all of these areas, contact us today to see how we can help your organisation mitigate its AML risk.
Book a free consultation to find out how the Arringo Group can help improve your customer service and support.