$3.7 Trillion Lost Globally: The Hidden Price of Poor Customer Service
It’s clear that poor customer service is bad for business, but the financial implications might surprise you.
A 2024 study revealed that globally, businesses lose approximately $3.7 trillion in sales each year due to negative customer experiences. Customer satisfaction has reached its lowest since 2010, highlighting an urgent need for improvement.
How AI Is Transforming Onboarding Compliance - AML, KYC, and KYB
Money laundering accounts for anywhere between 2 and 5% of global GDP, which is between $800 billion and $2 trillion each year.
The figure has risen in recent years, with financial crime surging by more than 50% in 2022. This resulted in fines totaling $5bn due to anti-money laundering (AML) infractions and “know your customer” (KYC) failings.
The Evolution of KYC Solutions: How QGen Online is Setting a New Standard
When businesses search for a KYC/AML platform, they often face a common set of frustrations a number of pain points that are often reflected in online reviews, user feedback, and industry discussions.
The UK Financial Services Authority (FSA) have just published a report criticizing a number of major banks’ shortcomings in dealing with the threat of money laundering.
The UK Financial Services Authority (FSA) have just published a report criticizing a number of major banks’ shortcomings in dealing with the threat of money laundering. Some of the key findings include:
QGen offers a wide range of services to help companies deal with the threat of money laundering and terrorist financing – a danger to all companies whether regulated or not. QGen’s management team has extensive hands on experience, in a variety of industries, implementing and managing effective AML programmes. Some of the services we offer include:
With our proven track record of assisting clients in all of these areas, contact us today to see how we can help your organisation mitigate its AML risk.
Book a free consultation to find out how the Arringo Group can help improve your customer service and support.