$3.7 Trillion Lost Globally: The Hidden Price of Poor Customer Service
It’s clear that poor customer service is bad for business, but the financial implications might surprise you.
A 2024 study revealed that globally, businesses lose approximately $3.7 trillion in sales each year due to negative customer experiences. Customer satisfaction has reached its lowest since 2010, highlighting an urgent need for improvement.
The Evolution of KYC Solutions: How QGen Online is Setting a New Standard
When businesses search for a KYC/AML platform, they often face a common set of frustrations a number of pain points that are often reflected in online reviews, user feedback, and industry discussions.
ArriTech Launches QGen Online 2.0 - A Break-Through for Risk Compliance
Compliance as a process is a topic often in the shadow of major news. However, identity checks are a critical part of doing business securely and reducing risk.
Money laundering accounts for anywhere between 2 and 5% of global GDP, which is between $800 billion and $2 trillion each year.
The figure has risen in recent years, with financial crime surging by more than 50% in 2022. This resulted in fines totaling $5bn due to anti-money laundering (AML) infractions and “know your customer” (KYC) failings.
Money laundering accounts for anywhere between 2 and 5% of global GDP, which is between $800 billion and $2 trillion each year.
The figure has risen in recent years, with financial crime surging by more than 50% in 2022. This resulted in fines totaling $5bn due to anti-money laundering (AML) infractions and “know your customer” (KYC) failings.
During the preceding decade, fines totalled $36 billion. It’s clear to see that the problem is growing.
In most regions, anti-money laundering laws emerged to prevent this type of fraud. Regulations mandate that businesses screen new customers to identify suspicious behaviour.
In an effort to maintain onboarding compliance, many businesses are turning to automated AML and KYC software. AI has driven up the accuracy levels of this software over the past few years, as we’ll explore in this article.
AML, KYC, and KYB (Know Your Business) checks are a vital part of onboarding. New customers or clients provide their details and upload ID documents for verification through a secure portal.
Automated AML software is used in any industry that manages financial transactions, including:
Over the years, fraudsters developed sophisticated ways to trick AML systems and sign up with fake accounts. In recent years, the explosion of AI technology means that businesses are gaining the upper hand over fraudsters.
AI is causing a seismic shift in the accuracy of screening tech, onboarding compliance, and due diligence.
When we talk about AI in this context, we mean machine learning. Machine learning is a system of algorithms that learn to spot patterns in data, then flag anomalies or generate insights.
1. Reading text and images
The days of an analyst trying to make sense of a blurry passport photo are coming to an end. AI engines are getting much better at identifying not only the details of an image but also whether it is genuine or fake.
Indeed, AI models are now able to spot deep fakes – images generated by other AI models. It’s a game of cat and mouse as fraudsters try to find new ways of beating the system, but detection tech is currently taking the lead.
At ArriTech, our latest AI-driven AML, KYC, and KYB tools are 99.9% accurate. This means you reach regulatory compliance and increase the likelihood of avoiding hefty fines.
Generative AI models, such as the large language model GPT-4, also show potential for spotting contextual patterns. For instance, an unusual cross-border transaction that doesn't fit the typical profile of the account holder might be risk-assessed by the AI model and flagged for further investigation.
2. Reducing false positives
One of the most transformative aspects of using AI in onboarding compliance is its capacity to reduce false positives in customer screening processes.
Traditionally, AML systems were plagued by high rates of false alerts, which put a strain on the people conducting manual investigations. AI-powered systems improve precision by more accurately distinguishing between legitimate transactions and those that warrant further scrutiny.
Maintaining an improved compliance posture is a priority for any business involved in financial transactions. It improves their reputation and means they can hold onto their operational licence. Book a demo today to see how our all-in-one solutions can save you time and resources.
Book a free consultation to find out how the Arringo Group can help improve your customer service and support.